tag:www.commpeakstatus.com,2005:/historyCommPeak Status - Incident History2024-03-29T05:23:32ZCommPeaktag:www.commpeakstatus.com,2005:Incident/200464002024-02-22T13:12:41Z2024-02-22T13:12:41ZSupport System Outage<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:12</var> UTC</small><br><strong>Resolved</strong> - Our support system provider has informed that the majority of functionality has been restored to normal. We are fully available at all support channels.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Monitoring</strong> - Our support system provider has informed that the major outage is resolved. Webchat and email support is back to operational. We are continuing to monitor the situation.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Identified</strong> - Our support system provider is currently partially available which affects our support teams operation, we are working in order to provide a backup solution for it. <br />This issue does not affect our services.</p>tag:www.commpeakstatus.com,2005:Incident/200274182024-02-20T10:31:50Z2024-02-20T10:31:50ZDegraded performance on eu1 and eu2<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>10:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>09:17</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.commpeakstatus.com,2005:Incident/195327972023-12-26T15:33:12Z2023-12-26T15:33:12ZSupport System Maintenance<p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>08:55</var> UTC</small><br><strong>Scheduled</strong> - Maintenance will be performed on our support emailing system, which can cause delays in support requests by emails. We will continue to provide support over online chat integrated in our systems. All systems will continue to operate normally during this period.</p>tag:www.commpeakstatus.com,2005:Incident/189716412023-10-30T20:39:21Z2023-10-30T20:39:21ZCommPeak.com Availability Issues<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>20:39</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>20:35</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>20:10</var> UTC</small><br><strong>Investigating</strong> - CommPeak is investigating availability issues with commpeak.com public website. Visitors may encounter errors when attempting to access it. No other services are affected.<br /><br />We are working to mitigate this problem. More updates to follow shortly.</p>tag:www.commpeakstatus.com,2005:Incident/186635582023-10-15T10:30:01Z2023-10-15T10:30:01ZDialer Maintenance<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>07:09</var> UTC</small><br><strong>Scheduled</strong> - We are going to release new features for our Dialer System. During this maintenance, you can experience data mismatch and partial outage of the system.</p>tag:www.commpeakstatus.com,2005:Incident/186635532023-10-15T09:30:11Z2023-10-15T09:30:11ZDialer Maintenance<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>07:08</var> UTC</small><br><strong>Scheduled</strong> - We are going to release new features for our Dialer System. During this maintenance, you can experience data mismatch and partial outage of the system.</p>tag:www.commpeakstatus.com,2005:Incident/186635472023-10-15T08:30:22Z2023-10-15T08:30:22ZDialer Maintenance<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>07:07</var> UTC</small><br><strong>Scheduled</strong> - We are going to release new features for our Dialer System. During this maintenance, you can experience data mismatch and partial outage of the system.</p>tag:www.commpeakstatus.com,2005:Incident/186873212023-10-08T09:37:21Z2023-10-08T09:37:21ZDialer Connectivity Issue<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>09:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Monitoring</strong> - Adjustment has been implemented, and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:13</var> UTC</small><br><strong>Identified</strong> - We are having a network issue in the Asia region which affected connectivity between our servers. We are working on the workaround.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>11:02</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.commpeakstatus.com,2005:Incident/186114852023-10-08T09:30:05Z2023-10-08T09:30:05ZDialer Maintenance<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>08:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>13:11</var> UTC</small><br><strong>Scheduled</strong> - We are going to release new features for our Dialer System. During this maintenance, you can experience data mismatch and partial outage of the system.</p>tag:www.commpeakstatus.com,2005:Incident/186114472023-10-08T08:30:08Z2023-10-08T08:30:08ZDialer Maintenance<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>13:07</var> UTC</small><br><strong>Scheduled</strong> - We are going to release new features for our Dialer System. During this maintenance, you can experience data mismatch and partial outage of the system.</p>tag:www.commpeakstatus.com,2005:Incident/185561842023-10-01T08:30:07Z2023-10-01T08:30:07ZDialer Maintenance<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:18</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:57</var> UTC</small><br><strong>Scheduled</strong> - We are going to release new features for our Dialer System. During this maintenance, you can experience data mismatch and partial outage of the system.</p>tag:www.commpeakstatus.com,2005:Incident/182443982023-08-25T11:00:50Z2023-08-25T11:00:50ZConnectivity issue<p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Resolved</strong> - We've implemented a change on our infrastructure that reduce the load on network and overcomes the issue. We still continue to monitor the situation.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>15:15</var> UTC</small><br><strong>Update</strong> - We applied a developed workaround and monitoring the results.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>12:36</var> UTC</small><br><strong>Update</strong> - There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the futur</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>11:51</var> UTC</small><br><strong>Update</strong> - There was a network issue in the Asia region which affected connectivity between our servers. We've detected an increased latency between our servers which caused delays in internal communications between system components. We've applied several workaround solutions and continue to monitor the situation along with working on additional changes in order to prevent this from happening in the future</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:54</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:53</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:51</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>10:20</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.commpeakstatus.com,2005:Incident/166941022023-04-02T06:30:47Z2023-04-02T06:30:47ZPBXStats System Infrastructure Maintenance<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>06:22</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>05:20</var> UTC</small><br><strong>Scheduled</strong> - We are going to perform infrastructure maintenance tasks for our PBX Stats System. During this maintenance you can experience data mismatch and partial outage of the system.</p>tag:www.commpeakstatus.com,2005:Incident/162918652023-03-05T13:59:09Z2023-03-05T13:59:09ZPBX Stats general maintenance<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:59</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>11:59</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance work for PBX Stats.<br />During the maintenance period, you may experience inaccessibility issues. <br />We will do our best to minimize the impact and its duration.</p>tag:www.commpeakstatus.com,2005:Incident/157357602023-01-01T12:01:51Z2023-01-01T12:01:51ZPBX Stats general maintenance<p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>29</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance work for PBX Stats.<br />During the maintenance period, you may experience inaccessibility issues. <br />We will do our best to minimize the impact and its duration.</p>tag:www.commpeakstatus.com,2005:Incident/132030352022-11-20T14:00:37Z2022-11-20T14:00:37ZGeneral maintanance<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>14:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>12:35</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance work for PBX Stats.<br />During the maintenance period, you may experience inaccessibility issues. <br />We will do our best to minimize the impact and its duration.</p>tag:www.commpeakstatus.com,2005:Incident/127564522022-11-08T18:17:59Z2022-11-08T18:21:01ZPBX Stats is experiencing an outage<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.<br />Due to a failure in DE-CIX, a Frankfurt-based internet backbone, a severe network interruption has occurred between our two Disaster Recovery data centers, which has triggered an intense load on our databases, making them irresponsive. We are now studying the case in order to prevent this from happening again. DE-CIX has issued emergency maintenance which will happen tonight at 00:00 UTC+1. We are continuing to follow the events and ensure the stability of our services.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:10</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:09</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:16</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue. Can be a problem to connect to the CommPeak Softphone and log in to the PBX Stats</p>tag:www.commpeakstatus.com,2005:Incident/127324302022-11-06T15:00:45Z2022-11-06T15:00:45ZVersion release and general maintenance - PBX Stats<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>08:27</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance work for PBX Stats.<br />During the maintenance period, you may experience inaccessibility issues. <br />We will do our best to minimize the impact and its duration.</p>tag:www.commpeakstatus.com,2005:Incident/110112702022-08-29T16:03:48Z2022-08-30T11:48:31ZPBX Stats is experiencing an outage<p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating the issue. Can be problem to connect to the Commpeak Softphone and log in to the PBX Stats</p>tag:www.commpeakstatus.com,2005:Incident/106617212022-07-24T11:11:44Z2022-07-24T11:11:44ZGeneral Maintenance<p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>11:11</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>24</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>14:21</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance work for our Dialer platform. During the maintenance period, you may experience inaccessibility issues. We will do our best to minimize the impact and its duration.<br />Please do not use the Dialer Platform for that period.</p>tag:www.commpeakstatus.com,2005:Incident/105485172022-07-12T10:30:17Z2022-07-12T10:30:18ZSlowness issue on the Dialer<p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:32</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:26</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:21</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:www.commpeakstatus.com,2005:Incident/104223412022-06-28T14:52:11Z2022-06-28T14:52:11ZFailure in PBX Stats & Dialer Analytics<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>14:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>14:32</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:www.commpeakstatus.com,2005:Incident/103661332022-06-21T08:15:33Z2022-06-21T08:15:33ZGlobal Network Issue<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>08:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:32</var> UTC</small><br><strong>Monitoring</strong> - A fix was applied, we are monitoring the result.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:07</var> UTC</small><br><strong>Identified</strong> - The issue is related to our CDN provider Cloudflare, we are working on a fix.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>06:54</var> UTC</small><br><strong>Investigating</strong> - We are experiencing issues with network connectivity for our systems. We believe this is related to a more widespread outage across the internet and are investigating.</p>tag:www.commpeakstatus.com,2005:Incident/99752752022-05-15T08:00:42Z2022-05-15T08:00:42ZGeneral Maintenance<p><small>May <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>07:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>12</var>, <var data-var='time'>13:20</var> UTC</small><br><strong>Scheduled</strong> - We will be performing maintenance work for our Dialer platform. During the maintenance period, you may experience inaccessibility issues. We will do our best to minimize the impact and its duration.<br />Please do not use the Dialer Platform for that period.</p>tag:www.commpeakstatus.com,2005:Incident/98869122022-05-04T15:22:21Z2022-05-04T15:22:21ZSkype Bridge communication delays<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 1</var>, <var data-var='time'>16:19</var> UTC</small><br><strong>Update</strong> - Our support is unreachable via Skype and Telegram. Please reach out via our Live Chat and/or by support e-mail. We are still working to solve this matter.</p><p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>16:24</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>30</var>, <var data-var='time'>16:14</var> UTC</small><br><strong>Investigating</strong> - Our Skype and Telegram to Live Chat bridges are experiencing an outage. Please use our Live Chat or our support e-mail for technical support.</p>